My DSL Is Not Working
Provisioning
If this is your Initial Installation of DSL, have
you been contacted by a BTC Representative
to indicate that your phone line is now
“DSL Ready”?
- Along with the purchase of the DSL equipment,
BTC must condition your existing line for DSL
transmission. A BTC representative will contact you
and advise you that your line has been properly
provisioned and is ready for your modem connection.
Line Check
Check for dial tone.
- Insert a telephone into the Phone Line Jack to test
for dial tone. This is an indication that the line is
correctly provisioned between BTC's Central Office
(CO) and your location. If you do not receive dial
tone, please contact BTC Telephone Repair Service
at 295-1001.
Equipment Connection and Configuration
Are you installing DSL for the first time?
- Are your network card and DSL modem configured
properly? Your DSL Retailer should be able to
assist you in the proper configuration of your
hardware. A diagram of the correct configuration
can be seen below
Have you checked your telephone outlets?
- Because wall jack outlets and telephone cord
connections are made of copper or other metals,
they are subject to corrosion. Try plugging your
modem into another wall jack outlet in the house.
- If that works, you may need to replace the first
wall jack outlet.
- If the problem persists, clean the jack (the connector
at both ends of your telephone cord) with a rubber
eraser. The eraser removes corrosion on copper.
Remove any remaining eraser particles before you
reinstall the telephone cord.
- If this works, invest in
a new telephone cord.
Modem Lights
There should be at least 3 lights on your DSL
modem – one representing Power, LAN, and DSL.
- All three of these lights should be a “steady” green.
(The color can vary depending on your type of modem)
The LAN light indicates that your modem is successfully
communicating with your computer. A “steady” green
DSL light indicates that the DSL signal from BTC is
reaching your modem. If your DSL light is flashing then
it can be likely that there are communication errors
between your modem and BTC. If your DSL light is
green and you still cannot connect then it can be likely
that there is a communication error between your
modem and your Internet Service Provider. Note any
error messages that may be displayed.