Voice Solutions|Small to Medium Size Business

Nortel Business Communications Manager 50

Nortel Business
Communications Manager 50

Product Description and Overview
Business Communications Manager 50 is an all-in-one, affordable platform for converged voice and data communications for small to medium business with 3 to 20 stations, yet scalable to serve more than 40. The Business Communications Manager 50 provides advanced capabilities such as robust telephony features, voice messaging and unified messaging, IP networking, Internet access, contact centers with skills-based routing, and IP telephony. With an easy-to-use and highly flexible architecture, the Business Communications Manager 50 enables small sites to benefit from convergence capabilities that were previously only available to much larger organizations.

Key Features and Applications

Affordable converged voice and data, all in one package
Perfect for businesses with 3 to 20 users, yet scalable to serve more than 40
Simple to use, install, and maintain
Robust portfolio of telephony features pre-loaded – more than 200+ in all
Simultaneously supports a choice of digital and IP telephone sets

Automated attendant answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes according to time of day, day of week, holiday schedule and calling line ID.

Unified messaging converges voice, fax and email messages onto users' PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange.

Voice messaging enables callers to leave important information on a mailbox for a selected user, department or groups of users.

Universal Internet Access gives authorized users access to the Company Intranet or the Internet.

Call Center distributes incoming calls among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical support center.

Computer Telephony Integration (CTI) enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer's account status alongside a customer's call.

Advantages
And no matter what business you're in, you will want to project the best possible image and customer service, so you can distinguish yourself from the competition. You'll want your employees to be able to exploit resources on the Internet and company LAN, but without letting Internet viruses and hackers exploit them, you need high-end performance and capabilities, but at a low cost of ownership.